Refund policy
Draft template. Fill in every [bracket] and have a Malaysian lawyer review this page before launch. Delete this box when done.
Last updated: [DD Month 2026]
Before activation
[Full refund if you ask before your licence key is first used in MT5.]
After activation
[No refund once the licence has been activated, because the software has been delivered. Trading losses are not refundable.]
How to ask
WhatsApp [number] or email [email] with your order number. We reply within [2] working days and refund to the original payment method within [14] days.
Try it first: every customer can request a free trial on a demo account.